/* ============================================================
   Beacon CS — Widget (customer-facing) styles
   ============================================================ */
.wg-scrim { position: fixed; inset: 0; background: rgba(0,0,0,.5); z-index: 80; display: flex; align-items: flex-end; justify-content: flex-end; padding: 24px; animation: fadein .2s ease; }
.wg-frame { width: 410px; height: calc(100vh - 48px); max-height: 920px; background: #fff; border-radius: 16px; border: 1px solid var(--color-border); display: flex; flex-direction: column; overflow: hidden; animation: wgpop .3s ease-in-out both; }
@keyframes wgpop { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.wg-head { background: #1B1D1F; color: #fff; padding: 15px 16px; display: flex; align-items: center; justify-content: space-between; }
.wg-logo { width: 34px; height: 34px; border-radius: 8px; background: var(--color-brand); display: grid; place-items: center; font-weight: 700; font-size: 16px; color: #00211f; }
.wg-title { font-weight: 600; font-size: 14.5px; }
.wg-sub { font-size: 11.5px; color: #94A3B8; display: flex; align-items: center; gap: 6px; margin-top: 1px; }
.wg-online { width: 7px; height: 7px; border-radius: 50%; background: #4ADE80; }
.wg-lang { display: flex; align-items: center; gap: 4px; background: rgba(255,255,255,.1); border-radius: 7px; padding: 4px 8px; color: #CBD5E1; }
.wg-lang select { background: none; border: none; color: #fff; font-size: 12px; font-family: inherit; outline: none; }
.wg-lang select option { color: #0F172A; }
.wg-x { width: 30px; height: 30px; border-radius: 8px; border: none; background: rgba(255,255,255,.1); color: #fff; display: grid; place-items: center; }
.wg-x:hover { background: rgba(255,255,255,.2); }

/* home */
.wg-home-wrap { flex: 1; display: flex; flex-direction: column; min-height: 0; }
.wg-home { flex: 1; overflow-y: auto; padding: 18px 16px; background: var(--bg); display: flex; flex-direction: column; gap: 20px; }
.wg-welcome { display: flex; gap: 11px; align-items: flex-start; }
.wg-av.lg { width: 36px; height: 36px; font-size: 14px; }
.wg-welcome-h { font-size: 17px; font-weight: 700; letter-spacing: 0; }
.wg-welcome-p { font-size: 12.5px; color: var(--ink-3); margin-top: 4px; line-height: 1.5; }
.wg-ext-card { border: 1px solid var(--line); background: #fff; border-radius: 14px; padding: 14px; }
.wg-ext-brand { display: flex; align-items: center; gap: 11px; }
.wg-ext-title { font-size: 17px; font-weight: 700; letter-spacing: 0; }
.wg-ext-sub { color: var(--ink-4); font-size: 11.5px; margin-top: 2px; }
.wg-sec-h { display: flex; align-items: center; justify-content: space-between; margin-bottom: 9px; }
.wg-sec-h > span { font-size: 11.5px; font-weight: 600; color: var(--ink-2); letter-spacing: 0; }
.wg-sec-all { border: none; background: none; font-size: 11.5px; color: var(--color-brand); font-weight: 500; display: inline-flex; align-items: center; gap: 2px; }
.wg-faq { display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; background: #fff; }
.wg-faq-row { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 12px 14px; border: none; background: #fff; border-bottom: 1px solid var(--line-2); font-size: 13px; font-weight: 500; color: var(--ink); text-align: left; transition: background var(--motion-exit); }
.wg-faq-row:last-child { border-bottom: none; }
.wg-faq-row:hover { background: var(--bg-2); }
.wg-faq-row.passive { cursor: default; }
.wg-faq-row.passive:hover { background: #fff; }
.wg-zd-faq { display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; background: #fff; }
.wg-ss-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.wg-ss-card { display: flex; flex-direction: column; gap: 3px; padding: 13px; border: 1px solid var(--line); border-radius: 12px; background: #fff; text-align: left; transition: border-color var(--motion-exit); }
.wg-ss-card:hover { border-color: var(--color-brand); }
.wg-ss-ico { width: 30px; height: 30px; border-radius: 8px; background: var(--blue-50); color: var(--color-brand); display: grid; place-items: center; margin-bottom: 5px; }
.wg-ss-t { font-size: 12.5px; font-weight: 600; }
.wg-ss-d { font-size: 11px; color: var(--ink-3); line-height: 1.4; }
.wg-home-foot { padding: 12px 16px 14px; border-top: 1px solid var(--line); background: #fff; }
.wg-start { width: 100%; padding: 12px; border-radius: 9999px; border: none; background: var(--color-brand); color: #fff; font-weight: 600; font-size: 13.5px; display: flex; align-items: center; justify-content: center; gap: 8px; }
.wg-start:hover { background: var(--blue-600); }
.wg-foot-note { font-size: 11px; color: var(--ink-4); display: flex; align-items: center; gap: 6px; justify-content: center; margin-top: 12px; text-align: center; }

/* chat body */
.wg-body { flex: 1; overflow-y: auto; padding: 18px 16px; display: flex; flex-direction: column; gap: 12px; background: var(--bg); }
.wg-msg { display: flex; gap: 8px; max-width: 86%; }
.wg-msg.user { align-self: flex-end; }
.wg-msg.ai { align-self: flex-start; }
.wg-av { width: 28px; height: 28px; border-radius: 50%; background: var(--purple); color: #fff; display: grid; place-items: center; font-size: 12px; font-weight: 600; flex-shrink: 0; }
.wg-bub-wrap { display: flex; flex-direction: column; }
.wg-layer { font-size: 10.5px; font-weight: 600; color: var(--ink-3); background: #fff; padding: 1px 0; align-self: flex-start; margin-bottom: 4px; display: inline-flex; align-items: center; gap: 4px; letter-spacing: 0; }
.wg-agent-name { font-size: 10.5px; font-weight: 600; color: var(--ink-3); margin-bottom: 4px; }
.wg-bub { padding: 10px 13px; border-radius: 14px; font-size: 13.5px; line-height: 1.5; }
.wg-msg.ai .wg-bub { background: #fff; border: 1px solid var(--line); border-bottom-left-radius: 4px; color: var(--ink); }
.wg-msg.user .wg-bub { background: var(--blue); color: #fff; border-bottom-right-radius: 4px; }
.wg-caret { display: inline-block; width: 2px; height: 13px; background: var(--blue); margin-left: 1px; vertical-align: text-bottom; animation: blink 1s steps(1) infinite; }
@keyframes blink { 50% { opacity: 0; } }
.wg-sysline { align-self: center; font-size: 11.8px; padding: 8px 12px; border-radius: 12px; display: inline-flex; align-items: center; gap: 7px; font-weight: 600; line-height: 1.35; max-width: 92%; }
.wg-sysline.amber { background: #fff; border: 1px solid var(--amber-bd); color: var(--ink-2); box-shadow: var(--shadow-soft); }
.wg-sysline.green { background: var(--green-bg); border: 1px solid var(--green-bd); color: #15803D; }
.wg-sysline.info { background: #fff; border: 1px solid var(--line); color: var(--ink-3); border-radius: 12px; line-height: 1.35; max-width: 92%; }
.wg-ended-card { align-self: center; width: min(100%, 330px); background: #fff; border: 1px solid var(--line); border-radius: 14px; padding: 13px; display: flex; flex-direction: column; gap: 12px; box-shadow: var(--shadow-soft); }
.wg-ended-text { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 600; line-height: 1.4; color: var(--ink-2); }
.wg-ended-text svg { color: var(--green); flex-shrink: 0; }
.wg-survey { border-top: 1px solid var(--line-2); padding-top: 11px; }
.wg-survey-h { font-size: 12px; font-weight: 600; color: var(--ink-2); margin-bottom: 8px; }
.wg-score-row { display: grid; grid-template-columns: repeat(5, 1fr); gap: 6px; }
.wg-score { height: 34px; border-radius: 9px; border: 1px solid var(--line); background: #fff; color: var(--ink-2); font-size: 12.5px; font-weight: 600; }
.wg-score.active { border-color: var(--color-brand); background: var(--blue-50); color: var(--blue-600); }
.wg-score:disabled { opacity: .65; cursor: default; }
.wg-survey-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 7px; margin-top: 9px; }
.wg-survey-btn { border: 1px solid var(--line); border-radius: 9px; background: #fff; color: var(--ink-2); height: 32px; font-size: 11.5px; font-weight: 600; }
.wg-survey-btn.primary { border-color: var(--color-brand); background: var(--color-brand); color: #fff; }
.wg-survey-btn:disabled { opacity: .55; cursor: default; }
.wg-survey-note { font-size: 11px; color: var(--ink-4); margin-top: 8px; line-height: 1.35; }
.wg-start-new { border: none; border-radius: 11px; background: var(--ink); color: #fff; padding: 11px 13px; font-size: 13px; font-weight: 600; display: inline-flex; align-items: center; justify-content: center; gap: 8px; }
.wg-start-new:hover { background: #020617; }
.wg-start-new.wide { width: 100%; }
.wg-typing { align-self: flex-start; background: #fff; border: 1px solid var(--line); border-radius: 14px; padding: 11px 14px; display: flex; gap: 4px; margin-left: 36px; }
.wg-typing span { width: 6px; height: 6px; border-radius: 50%; background: #CBD5E1; animation: tdot 1.2s infinite; }
.wg-typing span:nth-child(2) { animation-delay: .2s; }
.wg-typing span:nth-child(3) { animation-delay: .4s; }
@keyframes tdot { 0%,60%,100% { opacity: .3; transform: translateY(0); } 30% { opacity: 1; transform: translateY(-3px); } }

.wg-service-status { align-self: center; width: min(100%, 340px); display: flex; align-items: flex-start; gap: 10px; padding: 10px 12px; border: 1px solid var(--blue-100); border-radius: 13px; background: #F8FBFF; color: var(--ink-2); }
.wg-service-status.on { background: var(--green-bg); border-color: var(--green-bd); }
.wg-service-status svg { color: var(--green); flex-shrink: 0; margin-top: 1px; }
.wg-service-status b { display: block; font-size: 12.5px; line-height: 1.25; }
.wg-service-status span { display: block; margin-top: 3px; font-size: 11.5px; line-height: 1.35; color: var(--ink-3); }
.wg-status-spinner { width: 16px; height: 16px; border-radius: 50%; border: 2px solid var(--line); border-top-color: var(--color-brand); animation: wgspin .85s linear infinite; flex-shrink: 0; margin-top: 1px; }
@keyframes wgspin { to { transform: rotate(360deg); } }

.wg-suggest { display: flex; gap: 6px; padding: 8px 14px; overflow-x: auto; background: var(--bg); border-top: 1px solid var(--line-2); }
.wg-chip { white-space: nowrap; font-size: 12px; padding: 6px 11px; border-radius: 999px; border: 1px solid var(--line); background: #fff; color: var(--ink-2); font-weight: 500; flex-shrink: 0; }
.wg-chip:hover { border-color: var(--blue); color: var(--blue); }
.wg-dropzone { display: flex; align-items: center; gap: 10px; margin: 0 14px 10px; padding: 10px 12px; border: 1px dashed var(--line); border-radius: 12px; background: #fff; color: var(--ink-2); cursor: pointer; transition: border-color var(--motion-exit), background var(--motion-exit); }
.wg-dropzone:hover,
.wg-dropzone.drag { border-color: var(--blue); background: var(--blue-50); }
.wg-dropzone.uploading { border-style: solid; border-color: var(--blue); background: var(--blue-50); }
.wg-dropzone.sent { border-style: solid; border-color: var(--green-bd); background: var(--green-bg); }
.wg-dropzone.failed { border-style: solid; border-color: var(--red-bd); background: var(--red-bg); }
.wg-dropzone.failed .wg-drop-main { color: var(--red); }
.wg-drop-main { font-size: 12.5px; font-weight: 600; line-height: 1.3; }
.wg-drop-sub { font-size: 10.8px; color: var(--ink-4); line-height: 1.35; margin-top: 2px; }
.wg-input { display: flex; align-items: center; gap: 8px; padding: 12px 14px 14px; background: #fff; border-top: 1px solid var(--line); }
.wg-input input { flex: 1; border: 1px solid var(--line); border-radius: 11px; padding: 11px 14px; font-size: 13.5px; font-family: inherit; outline: none; }
.wg-input input:focus { border-color: var(--blue); }
.wg-input input:disabled { background: var(--bg-2); color: var(--ink-4); cursor: not-allowed; }
.wg-send { width: 40px; height: 40px; border-radius: 11px; border: none; background: var(--color-brand); color: #fff; display: grid; place-items: center; flex-shrink: 0; }
.wg-send:hover { background: var(--blue-600); }
.wg-send:disabled { background: #CBD5E1; cursor: not-allowed; }
.wg-ended-foot { padding: 12px 14px 14px; border-top: 1px solid var(--line); background: #fff; }

.wg-attach-list { margin-top: 7px; display: flex; flex-direction: column; gap: 7px; }
.wg-attach { display: grid; grid-template-columns: 30px minmax(0, 1fr) auto; align-items: center; gap: 9px; padding: 9px; border: 1px solid var(--line); border-radius: 11px; background: #fff; min-width: min(290px, 72vw); }
.wg-attach.video { border-color: var(--amber-bd); background: var(--amber-bg); }
.wg-attach.text { border-color: var(--line); background: var(--bg-2); }
.wg-attach-ico { width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; background: var(--blue-50); color: var(--blue-600); }
.wg-attach.video .wg-attach-ico { background: #fff; color: var(--amber-ink); }
.wg-thumb { width: 26px; height: 22px; border-radius: 6px; display: grid; place-items: center; background: linear-gradient(135deg, #B8EFEA, #DCEBFF); color: #0F172A; font-size: 8px; font-weight: 700; letter-spacing: 0; }
.wg-attach-copy { min-width: 0; }
.wg-attach-name { font-size: 12px; font-weight: 600; color: var(--ink-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.wg-attach-meta { font-size: 10.5px; color: var(--ink-4); margin-top: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.wg-attach-action { border: 1px solid var(--line); background: #fff; color: var(--ink-2); border-radius: 8px; padding: 6px 8px; font-size: 11px; font-weight: 600; white-space: nowrap; }
.wg-attach-action:hover { border-color: var(--blue); color: var(--blue-600); }
.wg-preview-scrim { position: absolute; inset: 0; z-index: 4; display: grid; place-items: center; background: rgba(15,23,42,.55); padding: 18px; animation: fadein .18s ease; }
.wg-preview { width: 100%; max-width: 340px; background: #fff; border-radius: 14px; border: 1px solid var(--line); overflow: hidden; }
.wg-preview-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 11px 12px; font-size: 12.5px; font-weight: 600; border-bottom: 1px solid var(--line); }
.wg-x.dark { background: var(--bg-2); color: var(--ink-2); }
.wg-preview-img { aspect-ratio: 4 / 3; display: grid; place-items: center; background: linear-gradient(135deg, #E8FAF8 0%, #DCEBFF 55%, #F8FAFC 100%); }
.wg-preview-mark { border: 1px solid rgba(15,23,42,.16); border-radius: 10px; background: rgba(255,255,255,.72); padding: 12px 16px; font-size: 12px; font-weight: 600; color: var(--ink-2); }

@media (max-width: 520px) { .wg-scrim { padding: 0; } .wg-frame { width: 100%; height: 100%; border-radius: 0; } }