/* ============================================================
   Beacon CS — section-specific layouts
   ============================================================ */

/* ---------------- INBOX (3-column) ---------------- */
.inbox-wrap { display: grid; grid-template-columns: 320px 1fr 340px; height: 100%; }
.inbox-wrap.h4-proof { grid-template-columns: minmax(620px, 1fr) 340px; }
.h4-proof .ibx-thread-body { justify-content: flex-start; }
.h4-proof .h4-note { margin-top: 10px; }
.h4-proof .ibx-state-note { width: min(500px, 92%); }
.h4-status-card { width: min(620px, 92%); align-self: center; background: #fff; border: 1px solid var(--line); border-radius: 12px; box-shadow: var(--shadow-soft); padding: 12px 14px; }
.h4-proof .h4-status-card { width: min(500px, 92%); }
.h4-status-head { display: flex; align-items: center; gap: 8px; padding-bottom: 9px; margin-bottom: 6px; border-bottom: 1px solid var(--line); font-size: 12.5px; font-weight: 600; color: var(--ink-2); }
.h4-status-head .badge { margin-left: auto; }
.h4-proof .mcp-row { grid-template-columns: 112px 1fr; }
.h4-proof .mcp-row b { justify-self: start; text-align: left; }
.story-proof-page { height: 100vh; background: #F6F7F9; overflow: hidden; }
.h4-zendesk-proof { height: 100vh; display: grid; grid-template-columns: 92px 260px minmax(520px, 1fr) 360px; background: #F6F7F9; color: #1F2933; }
.h4-zd-rail { background: #111827; color: #D1D5DB; padding: 18px 12px; display: flex; flex-direction: column; gap: 10px; }
.h4-zd-brand { color: #fff; font-weight: 700; font-size: 14px; margin-bottom: 18px; }
.h4-zd-nav { border-radius: 8px; padding: 9px 10px; font-size: 12px; color: #9CA3AF; }
.h4-zd-nav.active { background: #2563EB; color: #fff; }
.h4-zd-list { background: #fff; border-right: 1px solid var(--line); display: flex; flex-direction: column; }
.h4-zd-list-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 17px 16px; border-bottom: 1px solid var(--line); font-size: 13px; }
.h4-zd-ticket { margin: 10px; padding: 12px; border: 1px solid var(--line); border-radius: 10px; background: #fff; }
.h4-zd-ticket.selected { border-color: #9CCBFF; background: #F3F8FF; }
.h4-zd-ticket p { margin: 7px 0 8px; color: var(--ink-2); font-size: 12.5px; }
.h4-zd-ticket span:last-child { display: inline-flex; align-items: center; border-radius: 999px; background: rgba(241,157,30,.12); color: #9A6510; font-size: 11px; font-weight: 600; padding: 3px 8px; }
.h4-zd-workspace { display: flex; flex-direction: column; min-width: 0; }
.h4-zd-ticket-head { height: 86px; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 17px 22px; background: #fff; border-bottom: 1px solid var(--line); }
.h4-zd-kicker { color: var(--ink-4); font-size: 11px; font-weight: 700; letter-spacing: 0; }
.h4-zd-ticket-head h2 { margin: 4px 0 3px; font-size: 18px; line-height: 1.2; letter-spacing: 0; }
.h4-zd-ticket-head p { margin: 0; color: var(--ink-3); font-size: 12.5px; }
.h4-zd-thread { flex: 1; padding: 24px; display: flex; flex-direction: column; gap: 18px; overflow-y: auto; }
.h4-zd-note { width: min(620px, 92%); align-self: center; display: flex; gap: 10px; align-items: flex-start; border: 1px solid #F2C879; background: #FFF8E8; color: #6E3E08; border-radius: 12px; padding: 12px 14px; font-size: 12.5px; line-height: 1.45; }
.h4-zd-note b { display: block; margin-bottom: 2px; color: #6E3E08; }
.h4-zd-message { display: flex; gap: 10px; max-width: 70%; align-items: flex-start; }
.h4-zd-message.user { margin-left: auto; }
.h4-zd-avatar { width: 28px; height: 28px; border-radius: 50%; background: #6B7280; color: #fff; display: grid; place-items: center; font-size: 11px; font-weight: 700; flex-shrink: 0; }
.h4-zd-avatar.user { background: var(--blue); }
.h4-zd-bubble { background: #fff; border: 1px solid var(--line); border-radius: 13px; padding: 10px 13px; font-size: 13.5px; line-height: 1.5; }
.h4-zd-message.user .h4-zd-bubble { background: var(--blue); color: #fff; border-color: var(--blue); }
.h4-zd-meta { margin-top: 5px; color: var(--ink-4); font-size: 11px; }
.h4-zd-message.user .h4-zd-meta { text-align: right; }
.h4-zd-compose { margin-top: auto; height: 58px; border: 1px solid var(--line); background: #fff; border-radius: 12px; display: flex; align-items: center; justify-content: space-between; padding: 0 12px 0 16px; color: var(--ink-3); font-size: 12.5px; }
.h4-zd-side { background: #fff; border-left: 1px solid var(--line); padding: 16px; display: flex; flex-direction: column; gap: 12px; overflow-y: auto; }
.h4-zd-side-card { border: 1px solid var(--line); border-radius: 12px; background: #fff; padding: 13px 14px; }
.h4-zd-side-card.muted-card { background: #F8FAFC; }
.h4-zd-row { display: grid; grid-template-columns: 110px 1fr; gap: 12px; padding: 7px 0; border-bottom: 1px solid var(--line-2); font-size: 12.5px; }
.h4-zd-row:last-child { border-bottom: none; }
.h4-zd-row span { color: var(--ink-3); }
.h4-zd-row b { font-weight: 600; line-height: 1.45; }
.h4-zd-callout { display: flex; gap: 9px; align-items: flex-start; margin-top: 10px; border: 1px solid var(--line); background: #F8FAFC; border-radius: 10px; padding: 10px 11px; font-size: 12px; line-height: 1.45; color: var(--ink-3); }
.h4-zd-callout b { display: block; color: var(--ink-2); margin-bottom: 2px; }
.ibx-list { border-right: 1px solid var(--line); display: flex; flex-direction: column; background: #fff; min-width: 0; }
.ibx-list-head { padding: 16px 16px 12px; border-bottom: 1px solid var(--line-2); }
.ibx-list-scroll { overflow-y: auto; flex: 1; }
.ibx-item { display: flex; gap: 11px; width: 100%; text-align: left; padding: 13px 16px 14px; border: none; background: none; border-bottom: 1px solid var(--line-2); border-left: 2px solid transparent; transition: background var(--motion-exit), border-color var(--motion-exit); }
.ibx-item:hover { background: var(--bg-2); }
.ibx-item.sel { background: var(--blue-50); border-left-color: var(--blue); }
.ibx-item.sel .ibx-intent { color: var(--blue-600); }
.ibx-name { font-weight: 600; font-size: 13.5px; display: flex; align-items: center; gap: 6px; }
.ibx-unread { width: 7px; height: 7px; border-radius: 50%; background: var(--blue); display: inline-block; }
.ibx-ago { font-size: 11.5px; color: var(--ink-4); }
.ibx-intent { font-size: 12.5px; color: var(--ink-2); font-weight: 500; margin-top: 3px; letter-spacing: 0; transition: color var(--motion-exit); }
.ibx-last { font-size: 12px; color: var(--ink-3); margin-top: 4px; line-height: 1.45; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.risk-lock { display: inline-grid; place-items: center; width: 18px; height: 18px; border-radius: 5px; color: var(--red); opacity: .7; }

.ibx-thread { display: flex; flex-direction: column; min-width: 0; background: var(--bg); }
.ibx-thread-head { display: flex; align-items: center; gap: 12px; padding: 14px 22px; background: #fff; border-bottom: 1px solid var(--line); }
.ibx-thread-body { flex: 1; overflow-y: auto; padding: 22px; display: flex; flex-direction: column; gap: 14px; }
.ibx-msg { display: flex; gap: 10px; max-width: 78%; }
.ibx-msg.user { align-self: flex-end; flex-direction: row; }
.ibx-msg.ai { align-self: flex-start; }
.ibx-bubble-wrap { display: flex; flex-direction: column; }
.ibx-msg.user .ibx-bubble-wrap { align-items: flex-end; }
.ibx-layer { font-size: 10.5px; font-weight: 600; color: var(--blue-600); display: inline-flex; align-items: center; gap: 4px; margin-bottom: 4px; background: var(--purple-50); padding: 2px 7px; border-radius: 6px; align-self: flex-start; }
.ibx-bubble { padding: 10px 14px; border-radius: 14px; font-size: 13.5px; line-height: 1.5; letter-spacing: 0; }
.ibx-msg.ai .ibx-bubble { background: #fff; border: 1px solid var(--line); border-bottom-left-radius: 5px; }
.ibx-msg.user .ibx-bubble { background: var(--blue); color: #fff; border-bottom-right-radius: 5px; }
.ibx-time { font-size: 10.5px; color: var(--ink-4); margin-top: 4px; }
.ibx-sys { align-self: center; font-size: 12px; color: var(--ink-3); background: #fff; border: 1px solid var(--line); padding: 6px 13px; border-radius: 999px; display: inline-flex; align-items: center; gap: 7px; }
.ibx-handoff { align-self: center; font-size: 12px; color: var(--amber-ink); background: var(--amber-bg); border: 1px solid var(--amber-bd); padding: 6px 13px; border-radius: 999px; display: inline-flex; align-items: center; gap: 7px; font-weight: 600; }
.ibx-state-note { align-self: center; width: min(620px, 92%); display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border: 1px solid var(--line); border-radius: 12px; background: #fff; color: var(--ink-3); font-size: 12px; line-height: 1.45; }
.ibx-state-note b { display: block; color: var(--ink-2); font-size: 12.5px; margin-bottom: 2px; }
.ibx-state-note span { display: block; }
.ibx-state-note i { color: var(--ink-4); margin-top: 1px; flex-shrink: 0; }
.ibx-packet-stack { width: min(620px, 92%); align-self: center; display: flex; flex-direction: column; gap: 10px; }
.ibx-packet { background: #fff; border: 1px solid var(--amber-bd); border-radius: 12px; overflow: hidden; box-shadow: var(--shadow-soft); }
.ibx-packet-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 12px; background: var(--amber-bg); border-bottom: 1px solid var(--amber-bd); color: var(--amber-ink); font-size: 11.5px; font-weight: 600; }
.ibx-packet-head span { display: inline-flex; align-items: center; gap: 6px; }
.ibx-packet-head span:last-child { color: #92400E; font-weight: 600; white-space: nowrap; }
.ibx-packet-body { padding: 11px 12px; display: flex; flex-direction: column; gap: 7px; }
.ibx-packet-body p { margin: 0; font-size: 12.5px; line-height: 1.45; color: var(--ink-2); }
.ibx-composer { padding: 14px 22px 18px; background: #fff; border-top: 1px solid var(--line); }
.ibx-input { border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; transition: border-color var(--motion-exit); }
.ibx-input:focus-within { border-color: var(--blue); }
.ibx-input textarea { width: 100%; border: none; outline: none; resize: none; font-family: inherit; font-size: 13.5px; color: var(--ink); }

.ibx-ctx { border-left: 1px solid var(--line); background: var(--bg); overflow-y: auto; padding: 16px; }
.ai-card { background: var(--amber-bg); border: 1px solid var(--amber-bd); border-radius: var(--radius); padding: 16px; }
.ai-card-head { display: flex; align-items: center; gap: 8px; font-weight: 600; font-size: 12.5px; color: var(--amber-ink); margin-bottom: 6px; letter-spacing: 0; }
.ai-field { padding: 11px 0; border-bottom: 1px solid var(--amber-bd); }
.ai-field:last-child { border-bottom: none; padding-bottom: 2px; }
.ai-flabel { font-size: 10px; font-weight: 600; letter-spacing: 0; color: var(--amber-ink); opacity: .75; margin-bottom: 5px; }
.ai-fval { font-size: 12.5px; font-weight: 500; color: #6E3E08; line-height: 1.5; }
.ai-fval.mono { letter-spacing: 0; }
.ai-flist { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; gap: 5px; }
.ai-flist li { font-size: 12.5px; color: #6E3E08; line-height: 1.45; padding-left: 16px; position: relative; }
.ai-flist li::before { content: ""; position: absolute; left: 3px; top: 7px; width: 4px; height: 4px; border-radius: 50%; background: var(--amber); }

.mcp-grp { padding: 9px 0; border-bottom: 1px solid var(--line-2); }
.mcp-grp:last-of-type { border-bottom: none; }
.mcp-grp-h { display: flex; align-items: baseline; gap: 8px; font-size: 12px; font-weight: 600; margin-bottom: 8px; }
.mcp-row { display: grid; grid-template-columns: 1fr auto; align-items: center; gap: 12px; font-size: 12.5px; padding: 4px 0; }
.mcp-row .muted { letter-spacing: 0; }
.mcp-row b { font-weight: 600; font-variant-numeric: tabular-nums; text-align: right; justify-self: end; }
.mcp-row .lock-field { justify-self: end; }

/* ---------------- modal ---------------- */
.modal-scrim { position: fixed; inset: 0; background: rgba(15,23,42,.45); backdrop-filter: blur(2px); display: grid; place-items: center; z-index: 60; animation: fadein .18s ease; }
.modal { width: 560px; max-width: 92vw; max-height: calc(100dvh - 32px); display: flex; flex-direction: column; background: #fff; border-radius: 16px; border: 1px solid var(--line); overflow: hidden; }
.modal-head { display: flex; flex: 0 0 auto; align-items: flex-start; justify-content: space-between; padding: 18px 20px; border-bottom: 1px solid var(--line-2); }
.modal-body { min-height: 0; padding: 20px; overflow-y: auto; }
.modal-foot { display: flex; flex: 0 0 auto; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 20px; border-top: 1px solid var(--line-2); background: var(--bg); }

/* ---------------- generic section layout ---------------- */
.sec-grid-4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.sec-grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.sec-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.sec-2col { display: grid; grid-template-columns: 1.5fr 1fr; gap: 16px; align-items: start; }
.sec-sidelist { display: grid; grid-template-columns: 300px 1fr; gap: 0; height: 100%; }

/* ---------------- ANALYZE ---------------- */
.dot-sq { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin-right: 6px; vertical-align: middle; }
.dh-tile { border: 1px solid var(--line-2); border-radius: 9px; padding: 13px; }
.funnel-bar { height: 14px; border-radius: 5px; background: var(--bg-2); overflow: hidden; }
.funnel-bar > i { display: block; height: 100%; border-radius: 5px; transition: width .4s; }
.overview-focus { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(320px, .8fr); gap: 16px; align-items: start; }
.agent-outcome-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.agent-outcome-card { border: 1px solid var(--line-2); border-radius: 10px; padding: 13px; background: #fff; min-width: 0; }
.agent-outcome-title { font-size: 12.5px; font-weight: 600; color: var(--ink); line-height: 1.25; }
.agent-outcome-rule { margin-top: 6px; color: var(--ink-3); font-size: 11.5px; line-height: 1.45; max-width: 27ch; }
.agent-outcome-num { margin-top: 14px; font-size: 28px; line-height: 1; font-weight: 700; font-variant-numeric: tabular-nums; letter-spacing: 0; }
.agent-outcome-num span { margin-left: 2px; font-size: 13px; color: var(--ink-3); font-weight: 600; }
.agent-outcome-trend { margin-top: 16px; border-top: 1px solid var(--line-2); padding-top: 15px; }
.outcome-compact-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.outcome-compact-card { min-width: 0; display: flex; flex-direction: column; align-items: flex-start; gap: 8px; text-align: left; border: 1px solid var(--line-2); border-radius: 10px; background: #fff; color: var(--ink); padding: 12px; transition: background var(--motion-exit), border-color var(--motion-exit); }
.outcome-compact-card:hover { background: var(--bg-2); border-color: var(--line); }
.outcome-compact-num { display: block; font-size: 27px; line-height: 1; font-weight: 700; font-variant-numeric: tabular-nums; letter-spacing: 0; }
.outcome-compact-num small { margin-left: 2px; color: var(--ink-3); font-size: 12px; font-weight: 600; }
.outcome-compact-meta { color: var(--ink-3); font-size: 11.5px; line-height: 1.35; }
.outcome-compact-meta b { color: var(--ink-2); font-weight: 600; }
.outcome-legend { display: flex; align-items: center; justify-content: flex-end; flex-wrap: wrap; gap: 8px 12px; color: var(--ink-3); font-size: 11.5px; }
.outcome-legend span { display: inline-flex; align-items: center; gap: 5px; white-space: nowrap; }
.outcome-legend i { width: 8px; height: 8px; border-radius: 3px; display: inline-block; }
.outcome-stack { display: flex; flex-direction: column; gap: 9px; }
.outcome-stack-row { display: grid; grid-template-columns: 34px 1fr 42px; gap: 10px; align-items: center; }
.outcome-stack-label { color: var(--ink-3); font-size: 12px; font-weight: 600; }
.outcome-stack-bar { height: 18px; display: flex; overflow: hidden; border-radius: 6px; background: var(--bg-2); }
.outcome-stack-bar i { display: block; height: 100%; min-width: 2px; }
.outcome-stack-value { text-align: right; font-size: 12px; font-weight: 600; font-variant-numeric: tabular-nums; }
.definition-list { display: flex; flex-direction: column; padding: 8px 0; }
.definition-row { width: 100%; display: flex; align-items: center; justify-content: space-between; gap: 12px; text-align: left; border: none; border-bottom: 1px solid var(--line-2); background: #fff; padding: 13px 18px; color: var(--ink); }
.definition-row:last-child { border-bottom: none; }
.definition-row:hover { background: var(--bg-2); }
.definition-main { min-width: 0; }
.definition-title { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 13px; font-weight: 600; }
.definition-copy { margin-top: 6px; color: var(--ink-2); font-size: 12.5px; line-height: 1.45; }
.definition-meta { display: flex; align-items: center; flex-wrap: wrap; gap: 6px 12px; margin-top: 6px; color: var(--ink-3); font-size: 11.5px; }
.priority-dot { width: 20px; height: 20px; border: 1px solid var(--line); border-radius: 50%; display: inline-grid; place-items: center; color: var(--ink-3); background: var(--bg); font-size: 11px; font-weight: 700; }
.next-row { width: 100%; display: flex; align-items: center; justify-content: space-between; gap: 12px; text-align: left; border: 1px solid var(--line-2); border-radius: 9px; background: #fff; padding: 10px 11px; color: var(--ink); }
.next-row:hover { background: var(--bg-2); border-color: var(--line); }
.next-row.compact { min-height: 54px; padding: 8px 10px; }
.next-row b { display: block; font-size: 12.5px; margin-bottom: 3px; }
.next-row small { display: block; color: var(--ink-3); font-size: 11.5px; line-height: 1.35; }
.metric-cell { min-width: 118px; display: grid; grid-template-columns: 42px minmax(76px, 1fr); gap: 8px; align-items: center; }
.metric-cell b { font-size: 12.5px; font-variant-numeric: tabular-nums; }
.anna-metric { min-width: 132px; grid-template-columns: 46px minmax(82px, 1fr); }
.anna-health-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.anna-formula { grid-template-columns: 1fr auto 1fr; }
.anna-counting-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.anna-counting-block { border: 1px solid var(--line-2); border-radius: 10px; background: #fff; padding: 13px 14px; min-width: 0; }
.anna-counting-title { color: var(--ink); font-size: 12.5px; font-weight: 700; margin-bottom: 8px; }
.anna-counting-block p,
.anna-counting-block li { color: var(--ink-2); font-size: 12px; line-height: 1.48; margin: 0; }
.anna-counting-block p + p { margin-top: 7px; }
.anna-counting-block ul { margin: 0; padding-left: 17px; }
.anna-counting-block li + li { margin-top: 5px; }
.scene-outcome { display: grid; grid-template-columns: minmax(80px, 1fr) auto auto; gap: 8px; align-items: center; margin-bottom: 8px; }
.scene-outcome b { font-size: 12.5px; min-width: 34px; font-variant-numeric: tabular-nums; }
.measurement-list { display: flex; flex-direction: column; padding: 8px 0; }
.measurement-row { display: grid; grid-template-columns: minmax(0, 1fr) minmax(120px, 180px); gap: 14px; align-items: start; padding: 12px 18px; border-bottom: 1px solid var(--line-2); }
.measurement-row:last-child { border-bottom: none; }
.measurement-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; padding: 16px; }
.measurement-tile { border: 1px solid var(--line-2); border-radius: 10px; padding: 12px 13px; background: #fff; min-width: 0; }
.measurement-key { color: var(--ink-3); font-size: 11.5px; font-weight: 600; }
.measurement-val { margin-top: 5px; color: var(--ink); font-size: 12.5px; font-weight: 600; line-height: 1.35; }
.measurement-row .measurement-val { margin-top: 0; text-align: right; }
.measurement-desc { margin-top: 5px; color: var(--ink-3); font-size: 11.5px; line-height: 1.42; }
.action-queue { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; padding: 14px; }
.action-row { min-width: 0; display: grid; grid-template-rows: minmax(52px, auto) auto auto; gap: 10px; text-align: left; border: 1px solid var(--line-2); border-radius: 10px; background: #fff; padding: 12px; color: var(--ink); }
.action-row:hover { border-color: var(--line); background: var(--bg-2); }
.action-label b { display: block; font-size: 12.5px; margin-bottom: 4px; }
.action-label small { display: block; color: var(--ink-3); font-size: 11.5px; line-height: 1.35; }
.action-metric { align-self: end; }
.action-cta { display: inline-flex; align-items: center; gap: 4px; color: var(--blue-600); font-size: 12px; font-weight: 600; }
.attention-list { display: flex; flex-direction: column; gap: 9px; }
.attention-row { width: 100%; display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 9px 10px; align-items: start; text-align: left; border: 1px solid var(--line-2); border-radius: 10px; background: #fff; padding: 11px 12px; color: var(--ink); transition: background var(--motion-exit), border-color var(--motion-exit); }
.attention-row:hover { background: var(--bg-2); border-color: var(--line); }
.attention-main { min-width: 0; }
.attention-main b { display: block; font-size: 12.5px; margin-bottom: 4px; }
.attention-main small { display: block; color: var(--ink-3); font-size: 11.5px; line-height: 1.35; }
.attention-row .action-cta { grid-column: 1 / -1; }
.formula-card { display: grid; grid-template-columns: 1fr auto 1fr; gap: 9px; align-items: center; border: 1px solid var(--line-2); border-radius: 10px; background: var(--bg); padding: 12px; color: var(--ink-2); font-size: 12.5px; line-height: 1.35; }
.formula-card b { color: var(--ink-4); font-size: 17px; }
.formula-card strong { grid-column: 1 / -1; color: var(--green); font-size: 12.5px; }
.outcome-mini-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.metric-details { overflow: hidden; }
.metric-details summary { list-style: none; display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 18px; cursor: pointer; border-bottom: 1px solid var(--line-2); }
.metric-details summary::-webkit-details-marker { display: none; }
.metric-details summary span { display: inline-flex; align-items: center; gap: 10px; font-size: 14px; font-weight: 600; }
.metric-details summary small { color: var(--ink-3); font-size: 12.5px; }
.metric-details:not([open]) summary { border-bottom: none; }
.metric-details summary:hover { background: var(--bg-2); }
.sc-row { padding: 11px 0; border-bottom: 1px solid var(--line-2); }
.sc-row:last-child { border-bottom: none; }
.sc-row small { display: block; color: var(--ink-3); font-size: 11.5px; margin-top: 3px; line-height: 1.35; }
.ev-msg { padding: 11px 14px; border-radius: 11px; font-size: 13px; line-height: 1.5; }
.ev-msg.ai { background: var(--red-bg); border: 1px solid var(--red-bd); color: #7F1D1D; }

/* ---------------- TRAIN ---------------- */
.seg-tabs { display: flex; flex-wrap: wrap; gap: 4px; padding: 12px 14px; border-bottom: 1px solid var(--line-2); background: var(--bg); }
.seg-tab { display: flex; align-items: center; gap: 7px; padding: 7px 11px; border-radius: 8px; border: 1px solid var(--line); background: #fff; font-size: 12px; font-weight: 500; color: var(--ink-2); transition: background var(--motion-exit), border-color var(--motion-exit), color var(--motion-exit); }
.seg-tab:hover { border-color: #CBD5E1; }
.seg-tab.active { background: var(--ink); color: #fff; border-color: var(--ink); }
.seg-num { width: 17px; height: 17px; border-radius: 50%; background: var(--bg-2); color: var(--ink-3); display: grid; place-items: center; font-size: 10.5px; font-weight: 700; }
.seg-tab.active .seg-num { background: rgba(255,255,255,.25); color: #fff; }
.seg-body { font-size: 13.5px; line-height: 1.6; color: var(--ink-2); padding: 4px 2px; min-height: 80px; }
.seg-editor { width: 100%; min-height: 128px; resize: vertical; border: 1px solid var(--line); border-radius: 6px; padding: 12px; background: #fff; font: inherit; }
.suggestion-detail-list.compact { display: grid; grid-template-columns: 70px minmax(0, 1fr); gap: 5px 8px; margin: 9px 0; padding: 9px 10px; background: var(--bg); border-radius: 6px; font-size: 11.5px; line-height: 1.45; }
.suggestion-detail-list.compact dt { color: var(--ink-3); font-weight: 600; }
.suggestion-detail-list.compact dd { margin: 0; color: var(--ink-2); overflow-wrap: anywhere; }
.reject-box { display: grid; gap: 8px; margin-top: 8px; padding: 10px; border: 1px solid var(--line); border-radius: 6px; background: var(--bg); }
.reject-box label { display: grid; gap: 6px; font-size: 12px; font-weight: 600; }
.reject-box input { width: 100%; border: 1px solid var(--line); border-radius: 6px; padding: 8px 9px; background: #fff; color: var(--ink); font: inherit; }
.redline-inline { margin-top: 14px; padding: 11px 13px; border-radius: 9px; background: var(--red-bg); border: 1px solid var(--red-bd); color: #7F1D1D; font-size: 12.5px; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.four-el { margin-top: 14px; padding: 13px; border-radius: 9px; background: var(--amber-bg); border: 1px solid var(--amber-bd); }
.four-el-h { font-size: 12px; font-weight: 600; color: var(--amber-ink); margin-bottom: 9px; }
.four-el-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 7px; }
.four-el-chip { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 500; color: #78350F; background: #fff; border: 1px solid var(--amber-bd); border-radius: 7px; padding: 6px 9px; }
.diff-card { border: 1px solid var(--line); border-radius: 10px; padding: 12px 13px; transition: opacity var(--motion-exit), background var(--motion-exit); }
.diff-card.resolved { opacity: .65; background: var(--bg); }
.faq-proof { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.faq-proof span { display: inline-flex; align-items: center; gap: 5px; border: 1px solid var(--line-2); border-radius: 6px; padding: 3px 7px; color: var(--ink-3); font-size: 11px; background: var(--bg); }
.faq-version-line { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-top: 7px; color: var(--ink-3); font-size: 11.5px; }
.suggestion-proof { display: grid; gap: 5px; margin-top: 9px; padding: 9px 10px; border-left: 3px solid var(--blue); background: var(--blue-50); color: var(--ink-2); font-size: 11.5px; line-height: 1.45; }
.suggestion-proof span { min-width: 0; overflow-wrap: anywhere; }
.faq-actions { display: flex; align-items: center; flex-wrap: wrap; gap: 7px; margin-top: 9px; }
.faq-actions .btn { min-height: 26px; padding: 4px 10px; white-space: nowrap; }
.doc-actions { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 2px; }
.captain-knowledge { display: flex; flex-direction: column; gap: 14px; }
.captain-board-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.captain-title { font-size: 18px; font-weight: 600; letter-spacing: 0; }
.captain-assistant { min-height: 34px; display: inline-flex; align-items: center; gap: 6px; border: 1px solid transparent; border-radius: 8px; background: transparent; color: var(--ink); font-size: 14px; font-weight: 600; padding: 6px 8px; }
.captain-assistant:hover { background: var(--bg-2); border-color: var(--line); }
.captain-actions { margin-left: auto; }
.captain-search { width: 240px; display: flex; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: 8px; background: var(--bg-2); color: var(--ink-4); padding: 7px 10px; }
.captain-search input { width: 100%; border: none; outline: none; background: transparent; font: inherit; font-size: 12.5px; color: var(--ink); }
.captain-filters { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.captain-filter { display: inline-flex; align-items: center; gap: 7px; border: 1px solid var(--line); border-radius: 8px; background: #fff; color: var(--ink-2); padding: 7px 10px; font-size: 12.5px; font-weight: 500; }
.captain-filter:hover { background: var(--bg-2); }
.captain-body { display: grid; grid-template-columns: minmax(520px, 1fr) 380px; gap: 16px; align-items: start; }
.captain-list { display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.captain-doc-row { width: 100%; display: grid; grid-template-columns: minmax(0, 1fr); gap: 10px; align-items: start; text-align: left; border: 1px solid var(--line); border-radius: 12px; background: #fff; padding: 16px 18px; min-height: 78px; transition: border-color var(--motion-exit), background var(--motion-exit); }
.captain-doc-row:hover { border-color: #D6D7D9; background: var(--bg-2); }
.captain-doc-row.active { border-color: var(--blue); background: var(--blue-50); }
.captain-doc-main { min-width: 0; }
.captain-doc-title { font-size: 13.5px; font-weight: 600; color: var(--ink); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.captain-doc-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-top: 8px; color: var(--ink-3); font-size: 11.5px; }
.captain-doc-meta span { display: inline-flex; align-items: center; gap: 4px; }
.captain-doc-stats { display: flex; align-items: center; gap: 8px 12px; color: var(--ink-3); font-size: 11.5px; white-space: normal; flex-wrap: wrap; }
.captain-doc-stats > span { display: inline-flex; align-items: center; gap: 4px; }
.captain-more { width: 24px; height: 24px; border: 1px solid var(--line); border-radius: 7px; justify-content: center; color: var(--ink-3); background: #fff; }
.captain-menu-wrap { position: relative; }
.captain-popover { position: absolute; right: 0; top: 30px; width: 180px; z-index: 20; display: flex; flex-direction: column; gap: 2px; padding: 7px; border: 1px solid var(--line); border-radius: 10px; background: #fff; }
.captain-popover span { display: flex; align-items: center; gap: 8px; padding: 8px 9px; border-radius: 7px; color: var(--ink-2); font-size: 12px; font-weight: 500; }
.captain-popover span:hover { background: var(--bg-2); color: var(--ink); }
.captain-popover .danger { color: var(--red); }
.captain-pagination { display: flex; align-items: center; justify-content: space-between; gap: 12px; color: var(--ink-3); font-size: 12px; padding: 4px 2px; }
.captain-side { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.captain-review-grid { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(320px, .75fr); gap: 16px; align-items: start; }
.review-mobile-tabs { display: none; }
.review-pane { min-width: 0; }
.review-pane > .card { margin: 0; }
.faq-list-toolbar { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.faq-list-toolbar .pill { padding: 6px 10px; }
.related-faq { margin-top: 14px; border-top: 1px solid var(--line-2); padding-top: 12px; display: flex; flex-direction: column; gap: 8px; }
.related-faq.focus { border-radius: 10px; border: 1px solid var(--blue-100); background: var(--blue-50); padding: 12px; }
.related-faq-head { font-size: 12px; font-weight: 600; color: var(--ink-3); }
.related-faq-row { width: 100%; display: flex; align-items: center; justify-content: space-between; gap: 10px; text-align: left; border: 1px solid var(--line-2); border-radius: 8px; background: #fff; padding: 9px 10px; color: var(--ink); font-size: 12.5px; }
.related-faq-row:hover { background: var(--bg-2); }
.related-faq-row span:first-child { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.gap-list { display: flex; flex-direction: column; gap: 8px; padding: 14px; }
.gap-item { width: 100%; display: flex; flex-direction: column; align-items: stretch; gap: 10px; text-align: left; border: 1px solid var(--line-2); border-radius: 9px; background: #fff; padding: 11px 12px; }
.gap-item:hover { background: var(--bg-2); }
.gap-item:disabled { cursor: default; opacity: 1; color: inherit; }
.gap-main { min-width: 0; }
.gap-title { font-size: 12.5px; font-weight: 600; color: var(--ink); overflow-wrap: anywhere; }
.gap-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 5px; color: var(--ink-3); font-size: 11.5px; }
.gap-decision { display: grid; gap: 3px; margin-top: 7px; color: var(--ink-2); font-size: 11.5px; line-height: 1.45; }
.gap-decision span { min-width: 0; overflow-wrap: anywhere; }
.gap-action { width: 100%; min-width: 0; display: flex; align-items: center; justify-content: space-between; gap: 8px; color: var(--ink-2); font-size: 12px; white-space: normal; flex-wrap: wrap; }
.gap-action > span:first-child { min-width: 0; overflow-wrap: anywhere; }
.suggestion-flow { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px 14px; margin: 14px; padding: 12px; border: 1px solid var(--line-2); border-radius: 9px; background: var(--bg); }
.suggestion-step { display: grid; grid-template-columns: 22px minmax(0, 1fr); gap: 8px; align-items: start; min-width: 0; }
.suggestion-step > span { width: 22px; height: 22px; display: grid; place-items: center; border-radius: 50%; background: var(--ink); color: #fff; font-size: 10.5px; font-weight: 700; }
.suggestion-step b, .suggestion-step small { display: block; }
.suggestion-step b { color: var(--ink); font-size: 12px; }
.suggestion-step small { margin-top: 2px; color: var(--ink-3); font-size: 11px; line-height: 1.4; }
.rc-row { padding: 8px 0; border-bottom: 1px solid var(--line-2); }
.rc-row:last-child { border-bottom: none; }
.form-field { display: flex; flex-direction: column; gap: 7px; margin-bottom: 14px; color: var(--ink); font-size: 12.5px; font-weight: 600; }
.form-field input, .form-field select, .form-field textarea { width: 100%; border: 1px solid var(--line); border-radius: 8px; background: var(--bg-2); color: var(--ink); font: inherit; font-size: 13px; padding: 10px 12px; outline: none; }
.form-field textarea { min-height: 132px; resize: vertical; line-height: 1.5; }
.form-field input:focus, .form-field select:focus, .form-field textarea:focus { border-color: var(--blue); background: #fff; }
.form-field input[readonly], .form-field textarea[readonly], .form-field select:disabled { color: var(--ink-2); cursor: default; }
.readonly-field { min-height: 40px; display: flex; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: 8px; background: var(--bg-2); padding: 8px 10px; }
.readonly-field small { color: var(--ink-3); font-size: 11.5px; font-weight: 400; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.source-modal .modal-body, .faq-modal .modal-body { padding-bottom: 18px; }

/* ---------------- TEST ---------------- */
.gate-check { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 11px 13px; border: 1px solid var(--line-2); border-radius: 10px; transition: border-color var(--motion-exit); }
.gate-check:hover { border-color: var(--line); }
.gc-dot { width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; color: #fff; flex-shrink: 0; }
.gc-dot.ok { background: var(--green); }
.gc-dot.bad { background: var(--red); }

/* ---------------- DEPLOY ---------------- */
.rel-card { transition: border-color var(--motion-exit); }
.rel-card:hover { border-color: var(--blue); }
.ladder { display: flex; flex-direction: column; gap: 0; }
.ladder-step { display: flex; align-items: center; gap: 12px; padding: 11px 0; position: relative; }
.ladder-step:not(:last-child)::after { content: ""; position: absolute; left: 6px; top: 28px; bottom: -6px; width: 2px; background: var(--line); }
.ladder-dot { width: 14px; height: 14px; border-radius: 50%; background: var(--c); flex-shrink: 0; border: 3px solid color-mix(in srgb, var(--c) 18%, transparent); z-index: 1; }

/* ---------------- OPERATE ---------------- */
.ops-step { display: flex; gap: 10px; align-items: flex-start; font-size: 13px; color: var(--ink-2); margin-bottom: 7px; line-height: 1.5; }
.ops-tag { font-size: 10.5px; font-weight: 700; padding: 2px 8px; border-radius: 5px; flex-shrink: 0; letter-spacing: 0; margin-top: 1px; }
.ops-tag.diag { background: var(--blue-50); color: var(--blue-600); }
.ops-tag.prop { background: var(--amber-bg); color: var(--amber-ink); }
.recall-flow { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.recall-node { display: flex; align-items: center; gap: 8px; padding: 9px 13px; border-radius: 10px; border: 1px solid var(--line); background: var(--bg); font-size: 12.5px; font-weight: 500; transition: border-color var(--motion-exit); }
.recall-node:hover { border-color: var(--blue); }
.recall-num { width: 19px; height: 19px; border-radius: 50%; background: var(--purple); color: #fff; display: grid; place-items: center; font-size: 10.5px; font-weight: 700; }

.mcp-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.mcp-card { text-align: left; border: 1px solid var(--line); border-radius: 12px; padding: 15px; background: #fff; transition: border-color var(--motion-exit), background var(--motion-exit); }
.mcp-card:hover { border-color: var(--blue); background: var(--bg-2); }
.mcp-card .muted { font-variant-numeric: tabular-nums; }
.hdot { width: 8px; height: 8px; border-radius: 50%; }
.hdot.ok { background: var(--green); }
.hdot.degraded { background: var(--amber); }
.mcp-health { font-size: 11px; font-weight: 600; }
.mcp-health.ok { color: var(--green); }
.mcp-health.degraded { color: var(--orange); }
.allow-row { padding: 8px 0; border-bottom: 1px solid var(--line-2); }
.allow-row:last-of-type { border-bottom: none; }
.tbl.dnd td { padding: 13px 14px; }
.vis { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; padding: 3px 9px; border-radius: 6px; }
.vis.blocked { background: var(--red-bg); color: #B91C1C; border: 1px solid var(--red-bd); }
.vis.tiered { background: var(--amber-bg); color: var(--amber-ink); border: 1px solid var(--amber-bd); }
.vis.viewonly { background: var(--bg-2); color: var(--ink-3); border: 1px solid var(--line); }
.dnd-arch { font-size: 12px; color: var(--ink-2); background: var(--bg-2); padding: 3px 9px; border-radius: 6px; }

@media (max-width: 1180px) {
  .inbox-wrap { grid-template-columns: 280px 1fr; }
  .ibx-ctx { display: none; }
  .sec-grid-4 { grid-template-columns: repeat(2, 1fr); }
  .agent-outcome-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .overview-focus { grid-template-columns: 1fr; }
  .outcome-compact-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .outcome-mini-grid { grid-template-columns: 1fr; }
  .measurement-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .anna-health-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .anna-counting-grid { grid-template-columns: 1fr; }
  .captain-body { grid-template-columns: 1fr; }
  .mcp-grid { grid-template-columns: repeat(2, 1fr); }
  .sec-2col { grid-template-columns: 1fr; }
}

@media (max-width: 760px) {
  .inbox-wrap,
  .inbox-wrap.h4-proof {
    display: flex;
    flex-direction: column;
    height: auto;
    min-height: 100%;
  }
  .ibx-list {
    width: 100%;
    max-height: 260px;
    border-right: none;
    border-bottom: 1px solid var(--line);
    flex: 0 0 auto;
  }
  .ibx-list-head {
    padding: 12px;
  }
  .ibx-list-scroll {
    max-height: 170px;
  }
  .ibx-item {
    padding: 11px 12px;
  }
  .ibx-thread {
    min-height: 520px;
    flex: 1 1 auto;
  }
  .ibx-thread-head {
    padding: 12px 14px;
    align-items: flex-start;
    flex-wrap: wrap;
  }
  .ibx-thread-body {
    padding: 14px;
  }
  .ibx-msg {
    max-width: 94%;
  }
  .ibx-packet-stack,
  .ibx-state-note,
  .h4-status-card {
    width: 100%;
  }
  .ibx-packet-head {
    align-items: flex-start;
    flex-direction: column;
    gap: 5px;
  }
  .ibx-composer {
    padding: 12px 14px;
  }
  .ibx-input .spread {
    align-items: stretch;
    flex-direction: column;
  }
  .ibx-input .row {
    flex-wrap: wrap;
  }
  .ibx-ctx {
    display: block;
    border-left: none;
    border-top: 1px solid var(--line);
    max-height: none;
  }

  .modal-scrim {
    padding: 12px;
    align-items: start;
    overflow-y: auto;
  }
  .modal {
    width: min(100%, 560px) !important;
    max-width: 100%;
    max-height: calc(100dvh - 24px);
    overflow: hidden;
    border-radius: 12px;
  }
  .modal-head,
  .modal-foot {
    padding: 14px;
    flex-wrap: wrap;
  }
  .modal-body {
    padding: 14px;
  }
  .modal-foot {
    align-items: flex-start;
  }
  .captain-board-head,
  .captain-body,
  .captain-review-grid,
  .captain-actions,
  .captain-doc-row,
  .captain-doc-stats,
  .captain-pagination {
    align-items: stretch;
    flex-direction: column;
  }
  .captain-review-grid {
    display: flex;
  }
  .captain-side {
    order: 1;
    scroll-margin-top: 68px;
  }
  .review-mobile-tabs {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 4px;
    margin-bottom: 12px;
    padding: 4px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: var(--bg-2);
  }
  .review-mobile-tabs button {
    min-height: 36px;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: var(--ink-3);
    font-size: 13px;
    font-weight: 600;
  }
  .review-mobile-tabs button.active {
    background: #fff;
    color: var(--ink);
    border: 1px solid var(--line);
  }
  .review-pane {
    display: none;
  }
  .review-pane.active {
    display: block;
  }
  .captain-board-head {
    display: flex;
  }
  .captain-actions,
  .captain-search {
    width: 100%;
  }
  .captain-doc-row {
    display: flex;
  }
  .captain-doc-stats {
    gap: 8px;
    white-space: normal;
  }
  .gap-item {
    align-items: flex-start;
    flex-direction: column;
  }
  .gap-action {
    width: 100%;
    min-width: 0;
    justify-content: space-between;
    white-space: normal;
    flex-wrap: wrap;
  }
  .gap-action > span:first-child {
    min-width: 0;
    overflow-wrap: anywhere;
  }
  .suggestion-flow {
    grid-template-columns: 1fr;
  }
  .form-grid {
    grid-template-columns: 1fr;
  }

  .sec-grid-4,
  .sec-grid-3,
  .sec-grid-2,
  .sec-2col,
  .sec-sidelist,
  .agent-outcome-grid,
  .outcome-compact-grid,
  .anna-health-grid,
  .anna-counting-grid,
  .mcp-grid {
    grid-template-columns: 1fr;
  }
  .seg-tabs,
  .recall-flow {
    overflow-x: auto;
    flex-wrap: nowrap;
  }
  .seg-tab,
  .recall-node {
    min-width: 220px;
  }
  .four-el-grid {
    grid-template-columns: 1fr;
  }
  .gate-check {
    align-items: flex-start;
    flex-direction: column;
  }
  .h4-zendesk-proof {
    height: auto;
    min-height: 100dvh;
    grid-template-columns: 1fr;
  }
  .h4-zd-rail {
    flex-direction: row;
    overflow-x: auto;
    padding: 10px 12px;
  }
  .h4-zd-brand {
    margin: 0 8px 0 0;
  }
  .h4-zd-list {
    max-height: 220px;
    overflow-y: auto;
  }
  .h4-zd-ticket-head {
    height: auto;
    align-items: flex-start;
    flex-direction: column;
    padding: 14px;
  }
  .h4-zd-thread {
    padding: 14px;
  }
  .h4-zd-message {
    max-width: 94%;
  }
  .h4-zd-side {
    border-left: none;
    border-top: 1px solid var(--line);
  }
}